Mac into Playit Manager? : PlayIt Software Support

Brad Conger

started a topic almost 7 years ago

It seems to reason that because the interface into playit manager is browser based that you could use a networked Mac to access manager. Is this possible? What would be the url?

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Cameron Claassens

said about 6 years ago

I have a staff member who can't seem to log in with his Mac but all the Windows machines are fine

Jason Allen

said about 6 years ago

HI Cameron,

There are some issues using Safari on Mac. Can you try using the Chrome browser?

Jason

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Cameron Claassens

said about 6 years ago

Hi Jason - thanks for the response. Sadly we have tried all browsers, and yes Chrome was actually the first one we tried on the Mac. All Windows machines fine. Do you think it is a privacy setting on the Mac?

Jason Allen

said about 6 years ago

Are you able to connect, but fail to get past the login screen? If so, what is the error on the login screen?

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Cameron Claassens

said about 6 years ago

No Jason it gives the same error screen as if the host PC firewall port was not opened. Just says the address PC does not exist

Jason Allen

said about 6 years ago

Hi Cameron,

This sounds like a network configuration issue and nothing to do with PlayIt Manager.

On the Mac I would try pinging the machine to see if it resolves to an IP address. You can do this by going to Terminal and typing:

ping name_of_the_computer

Jason