If you are a paying customer, please contact our team at support@playitsoftware.com with detailed steps on how to reproduce the issues so we can recreate them and resolve the problem. The software is designed to work 24/7 and is used by many over-the-air radio stations around the world.
Widra444
Hello,
we are a small local FM radio station (Hrvatski radio Valpovština) from Croatia, and I am writing on behalf of the technical staff.
PlayIt Live was put into production as our main playout system in early January 2025.
From May 2025 until January 1st, 2026, we have kept a daily technical log of all problems related to PlayIt Live operation.
Because we are an FM broadcaster, it is extremely important that our playout system works reliably and without interruptions, as we are required to justify our continuous broadcasting to the Croatian Agency for Electronic Media. Any silence, crashes or loss of audio output represents a serious operational and regulatory issue for us.
!System specifications (dedicated playout machine)!
Operating system: Windows 10 Pro 64-bit
CPU: AMD Ryzen 5 5600G (Cezanne, 7nm)
RAM: 16 GB DDR4 (single-channel)
Motherboard: ASUS Prime B550M-K (AM4)
Graphics: Integrated AMD Radeon Graphics
Storage:
2× Kingston SNV2S1000G SSD (931 GB each)
Audio interface: Zoom UAC-8 (ASIO drivers)
Usage: Dedicated playout computer (no unrelated software or background services)
This hardware meets and exceeds PlayIt Live recommended requirements.
Monitoring period!
Production start: January 2025
Systematic issue tracking: May 2025 – January 1st, 2026
Method: Daily logging of incidents, timestamps, and operator actions
Summary of observed issues (over 6+ months)!
Some issues overlap by nature, but all listed items represent real, observed incidents:
Program has crashed during important live shows while manually selecting music
Audio output sometimes stops completely – track plays in software, but no sound leaves the program
Program occasionally crashes while searching for tracks
Program crashes while editing track metadata
Program can freeze or crash when inserting a schedule
Program stops working on its own, without user interaction
Playback sometimes stops after a randomly selected track
Program can crash when automatic track selection starts
Player shows playback as active, but no audio reaches the broadcast chain
Sometimes no audio is sent to the sound card at all
On a monthly basis, at random times (sometimes daily for a week, sometimes after days of stability), playback stops completely
Program crashed when opening “Properties”
Program has frozen and stopped emitting audio
Program stopped playback while adding a new track
Program can freeze while editing a track
Program sometimes crashes during automatic music selection
Program auto-filled music even though scheduling was disabled
Random tracks sometimes stop playing on their own
Program continues “playing” visually, but no audio is sent to the broadcast output
Important context!
These issues are not isolated incidents
They occurred across different operators and shifts
Scheduling is clock-based, Log Scheduler enabled, no empty slots
This represents a complete summary of issues observed during half a year of daily operation
Key question!
Given the frequency and severity of these problems:
Is PlayIt Live officially suitable and supported for mission-critical 24/7 FM broadcast use?
Or are these behaviors known limitations of the software in professional broadcast environments?
We are looking for clear technical answers, not temporary workarounds.
Thank you in advance for your time and any serious technical insight.
Kind regards,
Matej Vidranski
Local FM radio station Hrvatski radio Valpovština – Croatia